Ed Sheeran ‘not stitching up fans’ in war against ticket touts

Written by on 27th May 2018

Ed Sheeran has insisted that the only people who will lose out in his war against secondary ticket-selling sites are touts – not his fans.

Fans attending Sheeran’s concerts this week in Manchester have been asked to buy new face-value tickets upon arrival if theirs were purchased through secondary site Viagogo, as those would be deemed invalid.

The news comes less than two weeks before Sheeran arrives in the North East ahead of 3 performances at Newcastle’s St. James’ Park. 

Sheeran, told the BBC’s Newsbeat that his “strong” approach would “be very positive for fans in the long run”.

“The only people it is going to harm in the end is the touts. I hate the idea of people paying more than face value for tickets when you can get them at face value. People just need to start taking a stance and within two or three years companies like Viagogo are going to be kaput,” – Ed Sheeran 

Sheeran’s tour promoters Kilimanjaro Live, DHP Family and AEG Presents warned fans in July last year that those who had purchased “unauthorised” Viagogo tickets would not be allowed entry to the concerts.

Viagogo offers users the opportunity to resell tickets for more than their face value and fans at the gig in Manchester were advised to contact Viagogo to claim a refund for any resold tickets they bought.

Many claimed it was unfair and that they could not afford the additional fee while waiting several days for a refund.

On the FAQ section of its website, Viagogo says that all tickets sold on its platform are “genuine tickets that have been sold on by the original ticket purchaser in good faith”.

They say that they believe it is “unenforceable and illegal” when event organisers deny entry to people who have purchased resold tickets. 

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